At Fine Arts Material, we strive to deliver high-quality art supplies in perfect condition. However, if you receive a defective or damaged product, we are here to resolve the issue promptly. Please review our policy below:
Defective Product Exchange
- Eligibility:
- We only accept returns/exchanges for products that are defective, damaged during transit, or materially different from what was ordered.
- Claims must be raised within 7 days of delivery.
- Process:
- Contact Us: Email fineartmaterial101@gmail.com or call 0331-4068223 with your order details and clear photos/video of the defect.
- Verification: Our team will review the evidence and approve the exchange if valid.
- Exchange: Once approved, we will arrange a replacement for the same product.
- Return Shipping: Customers must return the defective item at their own expense unless the error is due to our oversight (e.g., wrong item shipped).
Non-Eligible Scenarios
- Change of Mind:
We do not accept returns, refunds, or exchanges for:- Products that are unused but opened.
- Buyer’s remorse (e.g., color preference, sizing, or accidental purchases).
- Minor cosmetic imperfections that do not affect functionality.
- Final Sale Items:
Clearance or discounted items marked “Final Sale” cannot be returned or exchanged.
Refund Policy
- No Refunds:
We do not offer monetary refunds under any circumstances. Approved claims will only result in a product exchange.
How to Initiate an Exchange
- Email: fineartmaterial101@gmail.com (Include order number, product name, and evidence of defect).
- Phone: 0331-4068223.
- Do NOT return items without prior approval.
Conditions for Approval
- Original packaging and tags must be intact.
- Proof of purchase (order number/invoice) is required.
- Defects caused by misuse, alterations, or accidents after delivery are not covered.
Policy Updates
Fine Arts Material reserves the right to update this policy at any time. Check https://fineartsmaterial.pk/ for the latest version.
Contact Us:
For questions, email fineartmaterial101@gmail.com or call 0331-4068223.
Thank you for supporting Fine Arts Material – your trusted partner in creativity! 🎨